PRIVACY POLICY

In this Privacy Policy references to “we”, “us” or “our” means RELiON Battery, LLC, a limited liability company based in the United States, with our headquarters located at 9868 Harrisburg Road, Fort Mill, South Carolina 29707, United States.  When we refer to “you” or “your” we mean the person accessing and using the https://relionbattery.com website, including our blogs (collectively, the “Website”) and/or ordering products that we provide information on via our Website (collectively, the “Services”).

In this Privacy Policy, where we use the words “personal information” we use these words to describe information that may be used to identify you.  This Privacy Policy describes the personal information that we collect about you, how we will use such personal information, who we may disclose it to and your rights and choices in relation to your personal information.

We are considered the “data controller” for the purpose of European data protection law with respect to your personal information we collect through your use of the Website and the Services.  This is because we dictate the purpose for which your personal information is used and how we use your personal information.

Information You Provide to Us

We collect and use personal information about you in the course of providing the Website and the Services.  The information that you provide to us may include the following:

 

Contact information

Name, company name, address, email address and telephone number

Order information

Shipping address, billing address, payment card information

Marketing preferences, marketing activities and customer feedback

Marketing preferences, information relating to promotions, or responses to voluntary customer surveys

To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communications

Other information you provide to us

For example, if you write a review of our products or provide other information to us in the course of your use of our Website or Services

You may provide this information:

If you do not provide the relevant personal information to us, we may not be able to provide the Website to you. 

Information We Collect About You

We may also collect personal information about you through your use of the Website and the Services.  This information includes online activity information and technical information about your usage activities, to the extent that such information constitutes personal information.

We collect technical information automatically through your electronic device, such as your IP address (i.e., your computer’s address on the internet), the IP address of your internet service provider, operating system type (Windows or Mac) and version, internet browser type and version, and the web address of the website from which you liked directly to our Website.  We also collect information about your use of our Website, e.g., the date and time you access the Website, time spent on pages and the pages read and images viewed, and the content you download from the Website.  We use this information to ensure that the Website and the Services function properly.  Please also see additional information on our cookie usage in Section 5 below.

We use third-party service providers to collect usage analytics and track cookies on our behalf.  Cookies are pieces of information stored directly on the device you are using.  Cookies allow us to recognize your device and to collect information such as internet browser type, time spent using Website, and pages visited.  This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website.

We use your personal information in connection with the provision of the Website and the Services to you.  In particular, your personal information may be used by us, our employees, service providers, and disclosed to third parties for the following purposes.  For each of these purposes, we have set out the legal basis on which we use your personal information.  



We may be required to obtain your personal information to comply with our legal requirements, to enable us to fulfil the terms of our contract with you or in preparation of us entering into a contract with you.  If you do not provide the relevant personal information to us, we may not be able to provide the Website and the Services to you.

Purpose

Legal Basis

To communicate with you and other individuals

For our legitimate business interests (i.e., the provision of the Website and our Services)

To provide you with the Website and the Services

For our legitimate business interests (i.e., the provision of the Website and our Services), and depending on the circumstances, to perform a contract between you and us

To notify you about changes to the Website or the Services

For our legitimate business interests (i.e., the provision of the Website and our Services)

To audit and monitor the use of the Website

For our legitimate business interests (i.e., the provision of the Website and our Services, as well as to improve and monitor the security of the Website)

We may request your consent in circumstances where a legal justification over and above legitimate interests is required by applicable law (e.g., in relation to our use of certain cookies) 

To improve the quality of the Website and the Services

For our legitimate business interests (i.e., the provision and improvement of the Website and our Services)

To manage feedback, questions and complaints

For our legitimate business interests (i.e., the provision and improvement of the Website and our Services)

To carry out satisfaction surveys and analysis

For our legitimate business interests (i.e., the provision, improvement and promotion of the Website and our Services)

We may request your consent in circumstances where a legal justification over and above legitimate interests is required by applicable law

To provide you with information about the services we offer (including details of any products which we believe may be of interest to you) in accordance with your preferences as indicated when you entered into any agreement with us, including any marketing consent preferences

For our legitimate business interests (i.e., the provision and promotion of the Website and our Services)

We may request your consent in circumstances where a legal justification over and above legitimate interests is required by applicable law

To comply with any legal or regulatory obligations (including in connection with a court order)

For our legitimate business interests and for compliance with legal obligations to which we are subject

To enforce or apply the agreements concerning you (including agreements between you and us)

For our legitimate business interests and for compliance with legal obligations to which we are subject

Where we rely on our legitimate business interests or those legitimate interests of a third party to justify the purposes for using your personal information, this will include:

We may share your personal information with:

Our service providers

Our business partners, suppliers and sub-contractors who help us provide the Website and the Services (e.g., our website analytics provider)

Our professional advisers

Accountants, lawyers and other professional advisers that assist us in carrying out our business activities

Government authorities and third parties involved in court action

External agencies and organizations (including the police and the relevant local authority) for the purpose of complying with applicable legal and regulatory obligations

 

We may also disclose your personal information to other third parties, for example:

We are headquartered in the United States and we will process your personal information in the United States.  If you are located outside of the United States, your personal information will be transferred and stored in the United States.

The United States has not received an “adequacy decision” from the European Commission, which means that the data protection laws of the United States may not offer the same protections as the country in which you reside.  If we transfer personal information outside the European Economic Area (EEA), we will implement appropriate and suitable safeguards to ensure that such data will be protected as required by applicable data protection law.  For further information as to the safeguards we implement please contact dferguson@relionbattery.com.

We implement reasonable physical, technical and organizational measures to help protect your personal information from unauthorized access, use, disclosure and transfer. 

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Website and any transmission is at your own risk.  Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorized access.

We will retain your personal information for as long as is necessary for purposes for which it was collected.  The precise period will depend on the reason why it was collected.  Those periods are also based on the requirements of applicable data protection laws, applicable legal and regulatory requirements and periods relating to the commencement of legal actions.

As mentioned above, we may use your personal information to contact and correspond with you and to respond to your inquiries.  We may send you email or other communications regarding goods or services we believe will interest you.  We will provide you the opportunity to “opt out” or unsubscribe from these emails (e.g., email we send you will tell you how to decline future emails from us).  You may contact us as outlined in Section 18 below if you have questions, or if you wish to update, correct or amend your information. 

The following is a summary of the data protection rights available to individuals located in the European Union and the EEA in connection with their personal information.  The rights may only apply in certain circumstances and are subject to certain exemptions.  Please see the table below for a summary of your rights.  You can exercise these rights using the contact details at the end of this Privacy Policy.

 

Summary of your rights

Right of access to your personal information

You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions. 

Right to rectify your personal information

You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.

Right to erasure of your personal information:

You have the right to ask that your personal information be deleted in certain circumstances.  For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.

Right to restrict the use of your personal information

You have the right to suspend our use of your personal information in certain circumstances.  For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defense of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.

Right to data portability

You have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organization, where it is technically feasible. The right only applies where the use of your personal information is based on your consent or for the performance of a contract, and when the use of your personal information is carried out by automated (i.e., electronic) means.

Right to object to the use of your personal information

You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party); and (ii) if you object to the use of your personal information for direct marketing purposes.

Right to withdraw consent

You have the right to withdraw your consent at any time where we rely on consent to use your personal information.

Right to complain to the relevant data protection authority

You have the right to complain to the relevant data protection authority where you think we have not used your personal information in accordance with data protection law.

The Website may contain links to the websites of third parties.  Please be advised that we are not responsible for the content or privacy practices of such other websites.  We encourage our users to be aware when they leave our Website and to read the privacy statements of any other site that collects personal information.

We do not knowingly collect information from minors.  To use the Website, you must be the age of legal majority in your place of residence.  By using the Website, you hereby represent that you are at least the age of legal majority in your place of residence.  We do not use an application or other mechanism to determine the age of users of the Website.  We will use commercially reasonable efforts to delete information associated with a minor as soon as practicable if we learn that a minor has submitted information to us.

California law permits California residents who provide us with personal information to request certain information regarding our disclosure of such information to third parties for their direct marketing purposes.  We do not, at this time, disclose such information to third parties for their direct marketing purposes.  If we change this policy, we will update this provision and provide instructions on how you may make a request for details.  If any other state enacts a similar law as the California law, then this provision will also apply to such state.

Certain mechanisms may allow you to send web browser signals, known as “Do Not Track” (“DNT”) signals, indicating your choice to disable tracking on the Website.  We do not respond to browser do not track signals at this time.  We may not be aware of or able to honor and respond to every such mechanism.  More information about “do not track” is available at www.allaboutdnt.org concerning such information.

Third parties, other than our vendors (such as our website analytics provider), do not have authorization from us to track which websites you visited prior to and after visiting the Website. That said, we cannot control third party tracking and there may be some third party tracking that occurs without our knowledge or consent.

Any changes we make to this Privacy Policy in the future will be posted on the Website.  The updated Privacy Policy will take effect as soon as it has been updated or otherwise communicated to you.

If you have any questions regarding this Privacy Policy or the way we use your personal information, you can contact us by:

Email: dferguson@relionbattery.com

Mail: 9868 Harrisburg Road, Fort Mill, South Carolina 29707

International: +1 (803) 547-7288

This Privacy Policy was last updated on July 12, 2018.